Terms of sale and delivery (March 1, 2026)
1. General provisions
1.1 The agreement between the customer and ID Company is governed by these terms and conditions of sale and delivery.
1.2 ID Company supplies hardware and Digital ID IAM licences as well as consumables for the system. Digital ID IAM licences are based on the number of users and administrators and on the components included in the system.
1.3 ID Company provides a 12-month warranty against defects on the products delivered.
1.4 ID Company warrants that the goods delivered meet the requirements for CE marking.
1.5 ID Company reserves the right to carry out a credit assessment before entering into the agreement.
1.6 A quotation issued by ID Company is binding on ID Company for 30 days from the date the quotation was sent.
1.7 Quotations submitted by ID Company are based on the assumption that the work can be carried out within normal working hours and without particular inconvenience.
1.8 Normal working hours means Monday – Thursday between 08.30 and 16.00 and Friday from 08.30 – 14.00 – Sundays and public holidays excepted.
1.9 All invoices are subject to an environmental surcharge of DKK 95 and a handling fee of DKK 49
2. Limitation of liability
2.1 ID Company is not liable if structural alterations, or changes to the layout and use of the premises, affect the functioning of the products delivered and installed.
2.2 ID Company accepts no liability for products or services supplied by parties other than ID Company, including faults or defects in computer networks supplied by other suppliers or by the customer itself.
2.3 ID Company can under no circumstances be held liable for damage or loss caused by data entered into the system by any licensee or by a third party.
2.4 ID Company is not liable for operating loss, loss of time, loss of profit or other indirect loss.
2.5 ID Company is not liable, regardless of location, for the loss of electronic data, images or similar.
2.6 Damage to the customer's existing IT infrastructure, including but not limited to hardware and software, as well as any operational problems in the customer's network, cannot be attributed to ID Company.
2.7 ID Company is not liable and accepts no responsibility for faults, defects, breakdowns or malfunctions in the customer's existing network.
2.8 ID Company is not liable for the delivery of its services in the event of force majeure, including strikes and lockouts, etc. The following non-exhaustive events are considered force majeure – war, civil unrest, natural disasters, flooding, etc.
2.9 The party that finds itself unable to fulfil and comply with its obligations and deliveries must immediately inform the other party thereof, including when the obligation is expected to be resumed and fulfilled.
2.10 ID Company's liability is limited such that compensation payable to the customer can under no circumstances exceed DKK 100,000.
2.11 ID Company can only incur liquidated damages if a delay in installation is due to circumstances attributable to ID Company. Any liquidated damages can never exceed DKK 1,000 per day, up to a maximum of DKK 5,000, regardless of the size of the contract works.
3. Approval, entry into force, termination and cancellation.
3.1 The agreement is deemed approved and in force when both parties have accepted the agreement in writing, or when the customer has confirmed their purchase in the webshop. Acceptance given by email is considered valid acceptance.
3.2 ID Company reserves the right to cancel the agreement if the goods ordered cannot be delivered or procured.
3.3 The customer has a 14-day right of cancellation on products purchased; however, no right of cancellation applies to specially manufactured or specially procured products – for example products ordered by the customer bearing a logo, mark or other customer-specific identifier, or products procured specifically for the customer that are not normally part of ID Company's product range.
3.4 If the customer wishes to cancel the purchase of a product or a hardware service agreement entered into before installation has been carried out, this must be notified to ID Company in writing by email to salg@idcompany.dk. If ID Company has incurred costs in connection with entering into the agreement – for example the purchase of components procured specifically for the task in question in order to meet its contractual obligations towards the customer – the customer will be invoiced for ID Company's costs upon cancellation.
3.5 Products are only accepted for return in unopened original packaging.
3.6 Any hardware service agreement enters into force when systems, products or services have been established – i.e. delivered, installed or put into use – and a service agreement has been accepted in writing by the parties.
4. Delivery and transfer of risk
4.1 Delivery of goods, including licences, from ID Company is deemed to have taken place when the goods have come into the customer's possession/custody and the customer has independent control over them. Responsibility and risk for the goods pass to the customer at the same time. ID Company invoices for installation and the right to use licences once the system has been installed and handed over to the customer. For the delivery of software, including Digital ID (DID), the goods are deemed delivered 2 months after the start of implementation in accordance with the implementation plan.
4.2 Notwithstanding that the customer has not met and complied with the requirements set out by ID Company in the implementation plan – cf. clause 5.2 – ID Company will invoice for installation and access to licences once the delivery has been made.
4.3 Products purchased from ID Company remain the property of ID Company until the full amount has been paid and received by ID Company.
4.4 The customer is obliged to carry out an incoming inspection of the delivered items without delay and within a reasonable time.
4.5 If the goods are damaged on receipt, the customer is obliged to notify ID Company immediately, including specifying the nature of the fault/defect. In the case of faults in goods with a limited shelf life, the fault/defect must be reported before the expiry of the shelf-life date.
5. The customer's obligations – the installed system
5.1 ID Company's own technicians carry out the installation on the customer's own servers/PCs.
5.2 Before ID Company arrives at the customer's premises to begin the installation, the customer is obliged to ensure that the requirements set out in advance in the implementation plan prepared by ID Company have been met, so that installation can commence.
5.3 If the customer has not fulfilled its obligations under the implementation plan within 2 months of the date of handover, cf. clause 4.1, invoicing of the subscription fee will commence regardless of the delay.
5.4 If the installation cannot begin as agreed due to circumstances attributable to the customer, ID Company is entitled to invoice the customer for the additional time incurred as a result of the delay.
5.5 If a service agreement has been taken out on hardware supplied by ID Company, ID Company must have access to the system at all times.
5.6 If a service agreement has been entered into with ID Company, the customer is obliged not to have the system serviced by anyone other than ID Company for the term of the service agreement; otherwise ID Company cannot be held liable for any faults, defects or breakdowns of the system.
5.7 Repairs to the system resulting from external events such as burglary, vandalism, attempted burglary, fire, etc. are not covered by any service agreement, but are carried out at the customer's expense.
5.8 ID Company provides the licence required to operate the system, whereby a licence here means a right to use the installed system/purchased software.
5.9 As the licence is solely a right of use, it is not permitted to use the software or its components as a basis for further development, extension or other exploitation, or to pass copies of the software to others for such purposes.
6. Service agreement
If a service agreement has been established, the following applies:
Term, renewal and termination
6.1 A service agreement can only be established for a period of at least 12 months.
6.2 The service agreement is automatically renewed for a further 12 months unless notice of termination is given 90 days before the end of the current 12-month period.
6.3 The service agreement may be terminated by either party with 90 days' notice prior to the renewal date.
Scope
6.4 The agreement covers only the equipment stated on the invoice and the installed software – including Digital ID software solutions – or that stated in the final order confirmation for the service agreement. If ID Company is required to service equipment not supplied by ID Company, this will be invoiced separately at a separate hourly rate.
6.5 The customer is obliged to keep ID Company informed and up to date about the current installation address of the equipment.
6.6 The service agreement covers preventive maintenance and the repair of damage to the equipment that is not caused by misuse, incorrect operation, repairs carried out by a third party not approved by ID Company, or normal wear and tear.
6.7 The agreement further covers ongoing software updates (incl. minor & revision). Major software updates are not included, but may be offered separately for a fee.
6.8 The service agreement does not cover consumables, including ribbons and thermal print heads, or external maintenance such as painting and cleaning; spare parts for the equipment itself are, however, included in the agreement.
6.9 Reported damage to the equipment is, as far as possible, addressed by telephone/remote support or at the installation address within 12 working hours of the fault report being received. The service fee covers repairs in Jutland, Funen and Zealand only, together with islands connected to these by land and/or bridge.
6.10 The agreement includes telephone/remote support for the equipment covered by the agreement.
6.11 Call-outs or support for systems not supplied by ID Company are not covered by the service agreement. If ID Company is to provide support for such systems, the customer will be invoiced separately for this.
The customer's obligations
6.12 It is the customer's responsibility to ensure that the equipment is maintained and cleaned as instructed by ID Company. Should any questions arise in this respect, the customer is obliged to contact ID Company to ensure correct maintenance.
6.13 Faults in print heads (identified during inspection) on DTC printers are not covered by the service agreement.
6.14 Card printers more than 4 years old from the date of manufacture are not covered by the service agreement, but a separate annual inspection can be purchased.
6.15 The customer is obliged to ensure that ID Company at all times has the correct contact person, together with the associated telephone number and email address, so that ID Company can arrange service visits.
Please provide the following and send it to support@idcompany.dk:
– Contact person at the customer
– Telephone number
– Email
6.16 Consumables (cards, ribbons and cleaning products) must be supplied by, or approved by, ID Company for use in the equipment.
6.17 The customer is obliged to make the necessary test time available free of charge in connection with ID Company's servicing of the equipment. This applies both to maintenance and to call-outs. If test time is not made available in connection with a call-out, travel and time spent will be invoiced separately.
6.18 If the customer experiences a fault with the equipment, this can be reported to ID Company by telephone on +45 72 17 01 40 - #2, or by email to support@idcompany.dk. The customer number and contact details must be provided when making contact.
7. Copyright
7.1 The copyright in the software belongs to ID Company and is licensed solely for use in the customer's system. It may not be used in any other context without prior written agreement with ID Company.
7.2 The customer must keep confidential all technical information and know-how concerning how the software works. The customer may not disclose such information and know-how to third parties or use such knowledge as a basis for building or developing alternative or modified systems.
7.3 The customer may not copy, modify, rent out, sell, distribute or transfer any part of the software.
8. Payment terms
8.1 All prices are stated exclusive of VAT unless otherwise indicated.
8.2 For purchases of goods in the webshop, the payment terms are net cash, and payment can be made via MobilePay. Business customers must state their CVR number (Danish company registration number) when making the purchase, as the payment terms for business customers are 8 days net.
8.3 For new customers, ID Company is entitled to require all or part of the purchase price to be paid before the goods ordered are dispatched.
8.4 For purchases of systems or software with associated installation or implementation, invoicing takes place in direct connection with the establishment/implementation/delivery of the system. For larger installations, ID Company is entitled to charge payments on account.
8.5 Payment for service agreements entered into is invoiced upon signature/entry into force of the agreement and covers a period of 12 months. At the end of each 12-month period, a new invoice is issued including any price adjustments.
8.6 For the first invoicing of a service agreement, payment must be received by ID Company no later than 8 days after receipt of the invoice.
8.7 The service agreement is price-adjusted at each renewal in line with the net price index published by Statistics Denmark, but by a minimum of 4%.
8.8 ID Company is entitled to charge an invoicing fee.
8.9 In the event of non-payment or late payment, ID Company reserves the right to charge a reminder fee of DKK 200 per reminder as well as default interest of 2% per commenced month from the due date. In the event of debt collection, twice the extrajudicial recovery costs are charged in accordance with Danish Executive Order no. 601 of 26 May 2016.
9. Breach of contract
9.1 If one party materially breaches its obligations, the other party is entitled to terminate the agreement with immediate effect.
9.2 The aggrieved party is, however, obliged to notify the breaching party of the breach, requiring that the breach be remedied within 10 working days, failing which a material breach is deemed to exist.
9.3 The following circumstances are always considered a material breach:
– Gross or repeated violation or disregard of the provisions of the agreement
– Non-payment or late payment
9.4 If one of the parties is declared bankrupt or enters restructuring proceedings, the other party may terminate the agreement without notice.
10. Governing law and venue
10.1 The general rules of Danish law apply to agreements entered into with ID Company.
10.2 If disputes arise in connection with agreements entered into, the parties shall first seek to resolve the matter amicably. If this is not possible, the dispute shall be settled by the Maritime and Commercial High Court in Copenhagen in accordance with the general rules of Danish law.
